How to choose a Quality homecare company

When choosing an agency to provide private care services for you or a loved one, there are a number of important questions you should ask. The following are some of the questions you need to ask;

  1. Is the agency licensed and certified?
  2. How long has the agency been in operation
  3. Does the agency provide care 24/7 including holidays and weekends?
  4. How does the agency assure continuity of care?
  5. Will the carer be an employee of the agency or an employee of the client?
  1. Will the same carer be assigned all the time?
  2. What is the agency’s process for checking the background and competency of the carers it hires?
  3. Are references from previous or current clients available?
  4. Does the agency carry liability insurance?
  1. Who determines how much care is needed and what type of care is safe and appropriate?
  2. What type of supervision is provided to the carers?
  3. Does the agency have written policies relating to the description of services, hours of operation, eligibility requirements, fees, patient rights, confidentiality, complaint procedures, and emergency arrangements?